Privacy policy

Privacy policy

Please read through this policy before purchasing anything from us or before accessing or using our website, as it forms part of the contract between us. This policy does not affect your statutory rights.

  1. Who controls this website?

    Our website is operated by Bupa Shop Limited.

  2. Who can use this website?

    Our site is only intended for use by United Kingdom residents. We do not accept orders from individuals outside the UK. By placing an order through our site, you agree that you are:
    • at least 18 years old
    • resident in the UK
    • accessing our site from within the UK
    • legally capable of entering into binding contracts.
    We do not claim that any information, goods or services referred to on this website are appropriate for use, or available, outside the UK. If you access this website from outside the UK you are responsible for compliance with any local laws.

  3. Cookies

    A copy of our policy on cookies is available on request or further detail is available under Use of Information, Point 5 below.

  4. Data protection

    The confidentiality of your information is of paramount concern to the companies in the Bupa group. To this end, Bupa fully complies with data protection legislation and medical confidentiality guidelines.

    Information submitted to Bupa over this website is normally unprotected until it reaches us. Please do not send confidential details, eg credit card numbers, by email, unless specifically requested by Bupa.

  5. Use of information

    We do not collect information about individuals, except where this is specifically stated and provided with your knowledge.

    We do collect visitor information by means of programmes called SiteStat, provided by NedStat, Google Analytics, ClickTracks and by DoubleClick on most parts of the Bupa site. This information is related to your browser and operating system and does not link to any personal details.

    We also use "cookies", which are alphanumeric identifiers that are stored by your web browser on your computer's hard-drive - they enable our system to recognise you when you visit the site. This helps Bupa to track basic visitor information in order that we can better tailor the site to our visitors' needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you wish.

    We may share overall visitor trends and other generic information collected on this website with third parties. However we do not pass on any personal details or personally identifiable information without your specific consent.

  6. Third party material and website links

    Material appearing on this website will include advertising and other material submitted by parties other than Bupa. This website will also provide links to other websites operated by advertisers and third parties. It is the responsibility of these third parties to ensure that such material and such websites comply with all relevant laws and regulations. To the full extent permissible by law, Bupa disclaims all responsibility for any error, omission or inaccuracy in such material or its failure to comply with the relevant laws or regulations.

    In addition, we cannot give any undertaking that goods you purchase from companies or individuals to whose website we have provided a link on our site, will be satisfactory, and any such warranties are disclaimed by us absolutely.

  7. Linking to our website

    If you would like to link to the Bupa website, please email us at: groupeditor@bupa.com.

  8. Credits

    Images used for headers throughout the site copyright ©1998-99 Photodisc Inc. All other content on this website is copyright © The British United Provident Association Limited 1996-2008. [Please see our copyright notice for more information.] Bupa and/or its licensors are the owners of the copyright and database rights in the site, except where specifically stated otherwise, including content data, design, graphics, text, images, software and underlying source codes.

    Bupa is the owner of all trademarks, service marks, trade names, logos and devices appearing on the site, whether registered or unregistered, except where specifically stated otherwise.

  9. This site does not provide you with medical advice

    The information contained in any of the materials on this website is not intended nor implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment.

  10. Content of this website

    Unless otherwise stated, this website is for information only. Bupa has used all reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy of any information on this website and cannot accept liability for any errors or omissions.

  11. Prohibited uses

    You may use our site only for lawful purposes. You may not use our site:
    1. in any way that breaches any applicable local, national or international law or regulation.
    2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
    3. for the purpose of harming or attempting to harm minors in any way.
    4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
    5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
    6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    You also agree:
    1. not to reproduce, duplicate, copy or re-sell any part of our site without our prior written consent.
    2. not to access without authority, interfere with, damage or disrupt:
      • any part of our site
      • any equipment or network on which our site is stored
      • any software used in the provision of our site
      • any equipment, network or software owned or used by any third party.

  12. Our right to suspend and terminate your access or use of this website

     
    1. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
    2. Failure to comply with this website use policy constitutes a material breach of the contract between us and may result in our taking all or any of the following actions:
      1. immediate, temporary or permanent withdrawal of your right to use our site
      2. immediate, temporary or permanent removal of any posting or material uploaded by you to our site
      3. issue of a warning to you
      4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
      5. further legal action against you
      6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary
      7. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.